Fill the night roster of your monitoring centre, permanently.
Dedicated remote operators who become part of your licensed centre's team for nights, weekends, holidays and overflow, trained on your platform and procedures, with a named team lead and backup cover.
Your centre is licensed, certified and trusted. The only thing missing is enough people at 03:00.
Alarm receiving centres in the Netherlands and Belgium face the same labour market: operators are hard to recruit, night shifts drive attrition, and every resignation means weeks of overtime and expensive agency cover. Growth is limited not by clients but by seats you can staff.
Haven Teams adds trained, supervised operators to your roster from our secure office in Kolkata. They work your shifts in your platform through locked-down virtual desktops, follow your procedures, report to your shift supervisor and appear in your scorecards like any other operator. The licence, the client contracts and the responsibility stay yours; we solve staffing.
Night-shift attrition
Operators leave for daytime roles, and each departure restarts a 6–10 week recruitment cycle.
Seasonal and holiday peaks
December, summer holidays and storm seasons need capacity you cannot keep year-round.
Growth blocked by headcount
New client sites are turned away because you cannot staff them.
Operators who become part of your roster.
- Working your night, weekend and holiday shifts in your alarm-management and video platforms
- Alarm verification, virtual patrols, audio talk-down and escalation under your procedures and scripts
- Overflow capacity during storms, festive seasons and client onboarding peaks
- Reporting to your shift supervisor, with our team lead handling rostering, absence cover and quality checks
- Incident logging, shift hand-overs and client reports in your systems
- Participation in your training updates, drills and audits as required by your certification
We work only as extra operator capacity inside your certified centre, for example under EN 50518, the Dutch WPBR framework or the Belgian private-security licence. We confirm with you how your certification and your auditor treat remote operator workplaces before the pilot, and we document our office, access controls and screening for your file.
- From
- €1,300 per team member per month
- Hours
- Nights, weekends and peaks, or full 24/7 rosters
- Pilot
- 2-week pilot at half the fee
Questions we get asked
Does using remote operators affect our licence or certification?
It depends on your certification body and how your remote workplaces are documented. We provide full documentation of our secure office, virtual-desktop controls, screening and supervision so you can discuss it with your auditor before committing. We will tell you if we think your setup does not allow it.
How are operators trained and supervised?
Operators complete our monitoring foundation course, then train on your platform and procedures during onboarding. On shift they report to your supervisor; our team lead handles scheduling, backup cover and quality reviews, and the monthly scorecard shows acknowledgement and decision times per operator.
What does a seat cost compared with local staff?
A dedicated operator costs from €1,300 a month, including recruitment, training, equipment, supervision and backup cover. A 24/7 seat typically needs five to six operators. Most centres find this around half the fully loaded cost of local night staff.
How quickly can you scale up for a new client site?
Once a team is established, adding operators for a new site typically takes two to four weeks, including training on the site's procedures. We keep trained reserve capacity to shorten this for existing clients.
Other sectors and tasks
Each page explains how the same desk works for a different kind of organisation.
Night and out-of-hours camera monitoring for malls, retail parks and high-street chains.
Read moreOffices & business parksOut-of-hours monitoring for office buildings, campuses and multi-tenant business parks.
Read moreWarehouses & logistics hubs24/7 monitoring for distribution centres, yards and cold stores with constant vehicle movement.
Read moreConstruction sitesTemporary camera towers and perimeter alarms on building sites, watched by people who know the difference between a fox and a thief.
Read moreCar parks & parking garagesIntercom, barrier and camera monitoring for multi-storey car parks and park-and-ride sites.
Read moreIndustrial sites & portsPerimeter and process-area monitoring for plants, terminals and port estates with strict access rules.
Read moreResidential complexes & VvE buildingsEntrance, garage and common-area monitoring for apartment blocks, owners' associations and student housing.
Read moreSolar parks & critical infrastructureRemote, unmanned sites: solar and wind parks, substations, water works and telecom masts.
Read moreRelated desks: Security Operations Desk · Finance Desk · Tech Support Desk
Start a two-week pilot in your centre.
One trained operator working real night shifts in your platform, with reaction times agreed upfront and documentation for your auditor. Half the monthly fee, credited if you continue.