Clear the ticket queue.
L1 helpdesk staff in your tools, working to your SLAs, with a team lead who answers.
The tickets that keep your engineers from engineering.
- Ticket triage, categorisation and routing
- Password resets, access and licence requests
- User onboarding and offboarding checklists
- Watching monitoring alerts and escalating to your engineers
- First-line troubleshooting from your knowledge base
- Keeping your knowledge base up to date
Your PSA or service desk
For example Autotask, ConnectWise, HaloPSA, Jira Service Management, Zendesk or Freshdesk. We train on yours before go-live.
EU business day as standard
Extended hours by arrangement. Support in English; Dutch-language phone support is not offered at launch.
Built for your kind of organisation.
Choose your sector or task to see how the desk works for you.
L1 engineers in your PSA and RMM, working your ticket queue to your SLAs, under your brand.
Read moreSaaS companiesTier-1 product support in your help desk: how-to questions, account issues, bug triage and clean escalations to engineering.
Read moreE-commerce customer supportOrder, delivery and returns questions handled in your help desk and shop back-end, seven days a week if needed.
Read moreHosting & web agenciesClient website support, CMS updates, DNS and email issues and hosting tickets, handled so your developers can build.
Read moreRetail chains (store IT support)First-line IT support for stores: POS, payment terminals, scanners, printers and network issues, resolved before the queue forms.
Read more24/7 & out-of-hours helpdeskEvening, night and weekend coverage for your service desk, with your runbooks and escalation paths.
Read more
Start a two-week Tech Support pilot.
One L1 team member working real tickets in your service desk, with success measures agreed upfront. Half the monthly fee, credited if you continue.