From first call to a working team in about two weeks.
A short pilot on your real work, then a steady team member you can scale up or down with 30 days' notice.
- Day 1
Discovery call
Thirty minutes on the work, volumes, software and security requirements. We tell you honestly whether we're a fit.
- Weeks 1–2
Two-week pilot
One trained person on real tasks, with success measures agreed in writing and daily check-ins. Half the monthly fee, credited if you continue.
- Week 3
Onboarding
Access set up in your systems, procedures documented, a named team lead and a trained backup.
- Every month
Monthly scorecard
Volumes, accuracy and turnaround in one page, plus a quarterly review of what to improve or add.
Access and a point of contact.
- User accounts in your software, with the permissions you choose
- Your procedures, or time to agree them in week one
- One person on your side to answer questions
Everything else.
- Recruitment, training, salary and benefits
- Secure office, equipment and virtual desktops
- Team lead supervision and quality checks
- Backup cover for absences
- GDPR paperwork and the monthly scorecard
AI tools help our people work faster. People check every result.
This is how we work on all three desks, not a separate service. Every team member is trained on approved AI tools for the repetitive first pass, and a person checks the result before it reaches you.
| Desk | AI tools help with | Your team member always |
|---|---|---|
| Finance | Reading invoices and receipts (including Dutch and French), suggesting ledger codes, matching bank lines | Checks every posting, handles exceptions, prepares the VAT return for your sign-off |
| Security Operations | Filtering camera events so likely real alerts show first, logging incidents | Verifies every alert and escalates by your procedure |
| Tech Support | Sorting tickets and suggesting replies from your knowledge base | Resolves the issue and approves every reply |
- No client data goes into public AI tools. We use only approved tools that do not train on your data, and each one is listed in your data processing agreement.
- A person reviews every AI output before it reaches you, your clients or your systems.
- Every team member completes our AI training on checking outputs and the data rules above.
Short, clear and in writing.
| Term | What it means |
|---|---|
| Pilot | Two weeks at 50% of the monthly fee, credited against your first month if you continue. |
| Minimum term | Three months after the pilot, then rolling monthly with 30 days' notice. |
| Billing | Monthly per team member, invoiced in advance in euros. |
| Onboarding | €500 per team member, waived when you sign within 30 days of the pilot. |
| Agreements | Master services agreement, GDPR data processing agreement and a statement of work per desk. |
Try a dedicated team member for two weeks.
See the quality for yourself, on your own work, with no long-term commitment.